Terms & Conditions

Last updated on January 15 2019.

  • This is where we explain how we process your personal data.
  • Firstly, as ever, thanks for using our website and apps: We really appreciate it. Like our customers, we place the ultimate importance in the integrity of your data, and how it is handled. More details are below, but our overriding prerogative is that we only use your data in ways where it can provide you with a better service. If we don’t need it for that, we don’t use or store it.

The Parties

  • Saasuma.com and Vidthere.com are operated by Saasuma Inc, a company registered in the United States with registered office at 150, S. State Street, Salt Lake City, Utah, 84111, referred to below as 'the Company'.
  • Users of Saasuma and/or Vidthere, logging into the service and using it as as a buyer or account holder of the services ('Clients' or 'Client').

The Agreement

  • By creating an account on Saasuma.com or Vidthere.com, you agree to be bound by these terms (‘the Agreement’).
  • These terms may be updated from time to time, and you acknowledge that your use of the Knowlocker services (‘the Service’ or ‘the Platform’) are governed by the terms in place over the period within which you are using the Service.
  • You acknowledge that logging into the service, including any automatic login effected by having an active browser session, is acceptance of these terms. Furthermore, you acknowledge that the Service uses session cookies of 30 days in duration, meaning that you may be able to be automatically logged in continuously, assuming you visit the Service once within a 30 day period.
  • The Company acknowledges that users may have further Agreements in place between one another. Unless these are shared with the Company, and the Company agrees in writing to their concurrent validity whilst you are using the Service, these terms will supercede and other Agreement.
  • By using the Service you relinquish any assumed rights for redress from any party other than the Company, or fellow users of the site.
  • The purpose of the service is to improve and streamline the way organizations manage their knowledge and information.
  • Our service involves the integration with many third party systems over which we have no control.

Obligations of Users

  • By using the Service, the User warrants that they have all necessary permissions from their employees or agents or users to whom they in turn provide the application for use.
  • The User agrees to Hold Harmless the Company from any claims, by user or third parties, which arise from their use of the Platform, when that use is directed by another user.

Limitations and exclusions of liability

  • Nothing in the Agreement will limit or exclude the liability of a party for death or personal injury resulting from negligence;
  • The limitations and exclusions of liability set out in this Clause and elsewhere in the Agreement govern all liabilities arising under the
  • Agreement or any collateral contract or in relation to the subject matter of the Agreement or any collateral contract, including liabilities
  • arising in contract, in tort (including negligence) and for breach of statutory duty; and
  • Neither party will be liable in respect of any loss of profits, income, revenue, use, production or anticipated savings.
  • Neither party will be liable for any loss of business, contracts or commercial opportunities.
  • Neither party will be liable for any loss of or damage to goodwill or reputation.
  • Neither party will be liable in respect of any loss or corruption of any data, database or software.
  • Neither party will be liable in respect of any special, indirect or consequential loss or damage.
  • Neither party will be liable for any losses arising out of a Force Majeure Event.

Confidentiality and publicity

The Client and the Company will:

  • (a) keep confidential and not disclose the Confidential Information to any person save as expressly permitted by this Agreement;
  • (b) protect the Confidential Information against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

The Client and the Company will:

  • (a) keep confidential and not disclose the Confidential Information to any person save as expressly permitted by this Clause;
  • (b) protect the Confidential Information against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

Confidential Information of a party may be disclosed by the other party to that other party's officers, employees, agents, insurers and professional advisers, provided that the recipient is bound in writing to maintain the confidentiality of the Confidential Information disclosed.

The obligations set out in this section shall not apply to:

  • (a) Confidential Information that is publicly known (other than through a breach of an obligation of confidence);
  • (b) Confidential Information that is in possession of the Provider or Company prior to disclosure by the Client, and Confidential Information that is in possession of the Client prior to disclosure by the Partner or Company;
  • (c) Confidential Information that is received by the Provider or Company, and Confidential Information that is received by the Client, from an independent third party who has a right to disclose the relevant Confidential Information; or
  • (d) Confidential Information that is required to be disclosed by law.
  • Neither party will make any public disclosure relating to this Agreement (including press releases, public announcements and marketing materials) without the prior written consent of the the other party.
  • The Company reserves the right to release aggregated, anonymised information about usage of the Service and, for the avoidance of doubt, that is not information that is regarded as ‘Confidential’ as per this clause of the Agreement.

Termination

  • Either party may terminate this Agreement at any point by closing the relevant account on the Platform.

Effects of termination

  • Upon termination of this Agreement, all the relevant provisions, including but not limited to those relating, limitations of liability and warranties given, of this Agreement will will survive and continue to have effect.
  • Termination of this Agreement will not affect either party's accrued liabilities and rights as at the date of termination.

Refund policy

  • In most cases there is no right of refund. You may cancel your account with us at any time and continue to access the platform until the end of the billing cycle. We do not issue refunds for any unused portion of a subscription period.
  • For some account types we do offer a refund if requested within a specified period of time (usually 14 days). In this scenario, refunds will be issued within 14 days of the request being made in writing to [email protected]